These terms of use explain the terms and conditions under which you may use our website (this site) as a guest or as a registered user. Accessing, browsing, or registering for an account on our site constitutes the use of our site.

Terms & Conditions of Use

You confirm that you have read and approved this Agreement and agree to abide by its terms by using this website. If you do not agree to be bound by the provisions of this Agreement, you should exit the website immediately. Only individuals who have accepted the terms and conditions can use and access this website, its products, and its services.

Changes to these terms

We have the right to update and change the content of our website at any time. Please keep in mind that any of the content on our site could be out of date at any time, and we do not commit to keeping it up to date. 

We make no assurances that our site or any of its material will be free of mistakes or omissions.

Privacy Policy

Rhia Health strongly advises that you read our privacy policy before using our website. It will assist you in better understanding our procedures.

Accessing Our Site

Our website is provided without charge.

We make no promise that our site, or any of its content, will always be accessible or available. Without notice, we may suspend, remove, discontinue, or change all or any portion of our site. If our site is inaccessible for any reason at any time or for any period, we will not be liable to you.

You are also responsible for making sure that anybody who uses your internet connection to visit our site is aware of these terms of use and other applicable agreements and that they follow them.

Age restrictions

Before you can use this website, you must be at least 18 (eighteen) years old. By using this website, you confirm that you are at least 18 years old and legally capable of entering into this Agreement. Rhia disclaims all liability arising from age misrepresentation.

Intellectual property

All materials, products, and services provided on this website, including all copyrights, trade secrets, trademarks, patents, and other intellectual property, are the property of Rhia Health Limited. You are not to replicate or transfer this property in any form, including electronically, digitally, or through new trademark registrations.

You must not use any part of the content on our site for commercial purposes unless we or our licensors have permitted you to do so.

Website Information

Our website's content is only intended to provide general information. It is not intended to be taken as authoritative advice, taking or abstaining from taking any action based on the content on this site, you should seek professional or specialist advice.

User accounts

You may be requested to register with us and give personal information as a user of our website. You are responsible for ensuring the accuracy of this information and the protection and security of your personal information. You are also in charge of all activities that take place under your account or password.

If you have any concerns about the security of your account on the website, please contact Rhia Health so we can address them accordingly.

We have the right to terminate accounts, modify or remove content, and cancel orders.

Applicable Law

By using this website, you accept that the laws of the UK, without regard to conflict of law principles, will govern these terms and conditions, as well as any dispute that may arise between Rhia Health and you or its business partners and associates.

Limitation on liability

Where it would be unlawful to do so, we do not exclude or restrict our liability to you in any manner.

However, Rhia Health Limited is not liable for any damage you may suffer due to your usage of our website.

Please keep in mind that our website is exclusively for personal and domestic use. You agree not to use our site for commercial or business reasons, and we will not be liable to you for any loss of profit, business interruption, or business opportunity.

Rhia Health maintains the right to update, revise, or modify this Agreement at any time. We will send out an email to our users informing them of the changes.

Viruses

We provide no assurance that our website will be secure or free of bugs or viruses.

In order to view our site, you must configure your information technology, computer programs, and platform. We recommend that you use your own virus-prevention software.

Applicable Law

If you are a consumer, please be aware that English law governs these terms of use, their subject matter, and their construction. If you are a resident of Ireland, you will benefit from any mandatory provisions of Irish law. Nothing in these Terms affects your UK consumer rights.

If you are a business, English law governs these conditions of use. We both agree that the courts of England and Wales have exclusive jurisdiction.

Terms & Conditions of Sale

Before purchasing any products or services from Rhia Health Limited, please carefully read the terms listed below. These sales include but are not limited to the hardware, memberships/ subscriptions, accessories, apparel, or any products offered by Rhia Health Limited. The person purchasing the product or service is required to have the right, authority, and capacity to accept and agree to these terms of sale.

These terms are only available in English.

No third parties have the right to enforce these terms.

If you are a user of the product or service for which you are required to agree with our terms and conditions in order to purchase, be sure to read the provided information before you purchase.  If you are purchasing for someone else for which consent to the Terms of Use is required before purchasing the Product, the recipient of the product will be required to review and agree to our Terms and Conditions before using the Product or the applicable Membership and related services.

Ordering from us

Successfully placing an order on our website creates a legally binding contract between you and Rhia Health Limited. Therefore, we strongly advise you to read and check your order carefully before finalising the purchase. However, If you need to correct or change any details regarding your purchase, please contact us as soon as possible.

A confirmation email sent after purchase will confirm that we have accepted your order and fulfilled your order.  

Pricing

The pricing of our products on our website is correct on the date of publication; we take great care to ensure the correct pricing is upheld, if in case there is an error in pricing, we will give you the option to continue with the purchase at the correct price or to cancel your order. Be aware that this may affect the delivery time initially given, and we will not process your order if no instructions have been given. If the pricing is an obvious mistake, we advise you not to go through with the order. 

We may change the prices of products, and changes in pricing will not amount to changes in your order after purchase.

The prices given include VAT at the applicable rate the UK has granted.

Payment

We accept the following means of payment: Visa, Paypal, Mastercard, American Express, and Maestro. Your credit or debit card will only be charged when you confirm your order. The price of the goods is in pounds sterling (£) (GBP), including VAT at the applicable rate in UK Law and it does not include the cost of delivering the goods.

We will do all that is reasonably possible to protect the information given to us when paying for goods and services by using secure payment methods. However, we cannot guarantee and are not legally responsible for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

We often offer discounts and promo codes which will reduce the price of our products.

Products

As a consumer, you are protected under The Consumer Rights Act 2015, in which all goods and services must be as described, fit for purpose, and of satisfactory quality. For a detailed description of what rights you have, please visit www.citizensadvice.org.uk. Rhia Health Limited continuously puts in a great effort by providing products in-house to ensure the highest quality and exceed expectations.    

The images on our website of products and services are for informative and illustrative purposes only. Although we make a great effort of accuracy, we cannot guarantee that the colours are accurately presented as your computer or phone displays may not reflect the actual colour; as a result, your products might be slightly different from what was expected.

Although we have attempted to be as precise as possible, there is a 3% tolerance on all sizes, weights, capacities, dimensions, and measures.

We make a conscious effort to keep our website up to date; however, the Products' packaging may differ from what is depicted on our website.

Availability

All products are subject to availability; the ability to purchase a product ordinarily means we have it available to send; however, we will inform you as soon as possible if the product you ordered is out of stock and not available to send a refund will be provided. 

Consumer

You may only purchase Products and services from Rhia Health Limited if you are over 18 years of age.

We ensure that communication between Rhia Health Limited and the customer is efficient and timely.  

Shipping/ Delivery

Visit our delivery and shipping page before placing your order.

When your order is made, your order will be delivered in the duration of the time given; your estimated delivery date is provided before purchase via the website and after purchase via email. We will send a dispatch confirmation email when your order is on its way and will be with you during the expected delivery time given. We guarantee to try our best to fulfil the delivery expectations above; however, you will be contacted with a revised delivery time if we do not meet the estimated delivery date.

This could occur in events that are out of our control.

When the delivery is complete, the product or products delivered will be your responsibility. Once Rhia Health Limited has received complete payment, including all applicable delivery charges, you will own the Products.

 There may be certain postcodes and addresses to which we cannot deliver our products; this would be established when you are in the checking-out process. If you have any questions, please contact us.

Unless agreed otherwise; if we cannot deliver your goods within the time given, we will let you know and present you with options on how we can resolve the issue. If your response is given, we will cancel your order and you will receive a refund.  

Delivery costs details are presented (here); delivery costs may change in the future.

Return/ warranty policy

Faulty items

You are protected under The Consumer Rights Act 2015 for a refund on faulty goods for 30 days. Our confidence in our goods allows us to offer a 2-year guarantee on our products. We design our products in-house to ensure continuous, high-quality performance. If a product breaks within the guarantee period, you will be covered for a replacement, provided proof is given, or the broken product is sent to our headquarters in London. We will also accept refunds up to 30 days after your purchase date. Please contact us if needed.

The right to cancel/refund non-faulty items

You have the right to cancel the contract/order created within 1 day without reason. To exercise this right, you are required to inform us of your decision to cancel.

If you are unsatisfied with your product, we will accept returns up to 30 days after your purchase date.

Reimbursement of funds

If you cancel your order or successfully request a refund, we will reimburse all funds received from you, including the costs of delivery which will be received no later than 14 days. When proof of postage is provided, we will process your refund.

We will make the reimbursement using the same form of payment you used in the initial transaction unless you have informed us otherwise.

For returning goods, you will need to return the goods in their original packaging, ensuring that you obtain proof of postage and have taken reasonable care to secure the goods to prevent any damage.

If we do not receive the package and have proof of postage, you will not be reimbursed.

If you did not take reasonable care to prevent damage whilst packaging your order, be aware that we might not be able to refund the total purchase price. In other words; If the loss of value of any goods results from mishandling on your part, you may make a deduction from the reimbursement.

For a summary of some of your key rights in UK law, please visit www.citizensadvice.org.uk.  

Limit on our responsibility

Except for any legal responsibility, we cannot exclude in law, we are not legally responsible for losses that were not foreseeable to you, us, or to the reasonable person in our position when the contract was formed. We are also not responsible for losses that were not caused by any breach on our part.

Disputes

We will try to resolve any disputes with you as quickly and efficiently as possibly reasonable to do so. If you are not happy with any matter regarding the goods or services, the customer service provided, or any other matter, please contact us.

If we are unable to resolve a dispute, we will inform you and consider the need for professional assistance, as well as provide you with information on alternative dispute resolution providers that we deem are appropriate.

Who can you contact if you have queries about our Terms of Sale?

Please contact us if you have any questions about our terms and conditions of Sale. By email: legal@rhia.health